TERMS AND CONDITIONS
## **Terms & Conditions**
**Last Updated:** Nov 1, 2025
Welcome to **Marie Janae Designs**. These Terms & Conditions govern your use of our website, services, and purchases. By accessing or placing an order through our site, you agree to the terms below. Please read them carefully before using our services.
1. Overview
Marie Janae Designs (“we,” “us,” or “our”) is a fashion design business specializing in custom, made-to-order, and ready-to-wear garments. By using our website or purchasing from us, you acknowledge that you understand and agree to these Terms & Conditions.
2. Products & Services
* All garments are **custom-made or made-to-order**, unless otherwise stated.
* Each piece is designed and produced with high-quality materials and craftsmanship; however, slight variations in color, texture, or detail may occur due to the handmade nature of our products.
* Custom orders are **non-refundable** once production has begun.
3. Ordering Process
* Orders are processed only after full payment or a required deposit has been received.
* For custom designs, communication regarding sizing, fabric selection, and design details will occur before production begins.
* Once an order is confirmed, changes cannot be guaranteed.
4. Payment
* We accept major credit cards, debit cards, and select payment platforms.
* Deposits (if required) must be paid before any materials are ordered or production begins.
* All payments are securely processed through our website’s payment provider.
5. Shipping & Delivery
* Shipping timelines vary depending on the item type and customization level.
* Standard made-to-order garments typically require **2–6 weeks** for completion before shipping.
* You will receive a tracking number once your order has shipped.
* Marie Janae Designs is not responsible for lost, stolen, or delayed packages once in carrier possession.
6. Returns & Exchanges
* Due to the **custom and made-to-order** nature of our garments, **all sales are final**.
* We do not accept returns or exchanges unless the item arrives damaged or incorrect.
* Any issue must be reported within **48 hours** of delivery, with supporting photos.
7. Fittings & Alterations
* Alterations requested after delivery may incur additional fees.
* We recommend accurate measurements prior to production to ensure a perfect fit.
8. Intellectual Property
All designs, images, logos, and content on this website are the intellectual property of **Marie Janae Designs**.
Reproduction, resale, or duplication of our designs or content without written permission is strictly prohibited.
9. Privacy
Your privacy is important to us. Any personal information collected during your visit or purchase will be handled in accordance with our [Privacy Policy].
10. Cancellations
* Cancellations for ready-to-ship items must be made within **24 hours** of purchase.
* Custom or made-to-order designs cannot be canceled once fabric has been purchased or production has started.
11. Limitation of Liability
Marie Janae Designs is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the **State of [Your State]**, without regard to conflict of law principles.
13. Contact Us
For questions or concerns, please contact us:
📧 info@mariejanae.com
📍 12712 W Lake Houston Pkwy
Suite B-4045
Houston, TX 77044
United States
🌐 mariejanae.com