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Shipping

ALL TRACKING NUMBERS ARE SENT WITHIN 24-48 HOURS. IF THE TRACKING HAS NOT UPDATED IT HAS NOT BEEN DROPPED OFF BY ME  OR HAS NOT BEEN SCANNED IN BY THE POST OFFICE. PLZ CONTINUE TO TRACK PACKAGES FOR UPDATES. ALL PACKAGES ARE NOT DROPPED OFF AT THE TIME THE TRACKING IS SENT OUT. ITEMS STILL SHIP WITHIN THEIR NORMAL TIME FRAME. 

ONCE A PACKAGE SHIPS MARIE JANAE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IN THE EVENT THERES AN ISSUE WITH YOUR PACKAGE DURING THE MAILING PROCESS PLEASE REACH OUT TO ME SO WE CAN TRY TO SOLVE THE ISSUSE.

-ALL CUSTOM ORDERS SHIP IN 5-10 BUSINESS DAYS NO MATTER WHAT SHIPPING METHOD IS CHOSEN.

-SHOES SHIP WITHIN 24 HOURS

-JEWELRY SHIPS WITHIN 24/48 HOURS

-BONNETS SHIP WITHIN 3-14 DAYS. ALL BONNETS ARE MADE TO ORDER PLZ EMAIL FOR RUSH ORDERS BEFORE PURCHASE.

-PRE ORDER SHIPS ON DATE PRE ORDER IS SET TO SHIP. REFER TO THE ITEM OF INTEREST FOR SHIPPING DATE.

-IF THE WRONG SIZE IS ORDERED THE CLIENT IS AT FAULT NOT MARIE JANAE. ONLY A STORE CREDIT WILL BE ISSUED.

-SHIPPING HAS BEEN A LOT SLOWER SINCE THE PANDEMIC BE PATIENT WITH YOUR MAIL CARRIER. ONCE THE ITEM HAS LEFT THE SHOP MARIE JANAE HAS NO CONTROL OVER SHIPPING DELAYS ETC THAT WOULD BE THE POSTAL SERVICE. PLZ CONTACT THEM WITH ANY ISSUES YOU ARE HAVING RETRIEVING YOUR PACKAGE.

 

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