Shipping

 

-ALL CUSTOM ORDERS SHIP IN 5-10 BUSINESS DAYS NO MATTER WHAT SHIPPING METHOD IS CHOSEN.

-SHOES SHIP WITHIN 24 HOURS

-JEWELRY SHIPS WITHIN 24/48 HOURS

-PRE ORDER SHIPS ON DATE PRE ORDER IS SET TO SHIP. REFER TO THE ITEM OF INTEREST FOR SHIPPING DATE.

-MARIE JANAE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOU HAVE ISSUES WITH SHIPPING ONCE ITEM HAS SHIPPED PLZ EMAIL US BUT YOU WILL HVAE TO USE THE TRACKING NUMBER TO REACH OUT TO THE CARRIER.

-FACE MASKS ARE MADE TO ORDER. PLZ ALLOW 5-10 BUSINESS DAYS TO RECEIVE TRACKING

-IF THE WRONG SIZE IS ORDERED THE CLIENT IS AT FAULT NOT MARIE JANAE. ONLY A STORE CREDIT WILL BE ISSUED.

-SHIPPING HAS BEEN A LOT SLOWER SINCE THE PANDEMIC BE PATIENT WITH YOUR MAIL CARRIER. ONCE THE ITEM HAS LEFT THE SHOP MARIE JANAE HAS NO CONTROL OVER SHIPPING DELAYS ETC THAT WOULD BE THE POSTAL SERVICE. PLZ CONTACT THEM WITH ANY ISSUES YOU ARE HAVING RETRIEVING YOUR PACKAGE.